Jim Ritchie, Brand Strategist and Marketing Consultant, Melbourne. Jim helps businesses define their identity, sharpen their messaging, and build brands that cut through.

finding what matters * making it count *

finding what matters * making it count *

Brand Strategist + Marketing Consultant
—Melbourne

I cut through complexity to help brands and businesses uncover their distinct value — and communicate it in the most clear, confident and compelling way.

Big problems, complex challenges, and golden opportunities – I have a track record of delivering tangible and valued outcomes

From destination marketing to global logistics, start-ups to health-tech, finance to education, I’ve worked with countless brands, bringing experience, openness, and a clear perspective on a path forward.

Drawing on a 20+ year career spanning the UK and Australia – as a copywriter, creative director, marketer, business founder, director (even a girls’ soccer coach) – I know how to lead, listen, ask the right questions, and unite people behind a vision.

Professional Experience

  • US+US was a Melbourne-based strategy, brand, and design agency built on a simple idea: great work comes from a better way of working. I founded and ran the agency for nearly six years — building brands with clarity, depth, and distinction. Despite COVID threatening to stop us before we’d really begun, we grew to a team of 15 within our first 12 months, with turnover exceeding $2 million.

    Our most high-profile project was the rebrand of Visit Victoria + Melbourne, developing a new logo and visual identity system for one of the country’s most visible tourism brands. We rebranded Ballarat, shifting perceptions away from ‘old, cold, and gold’, and refreshed Mount Hotham to deliver a brand that works all year round. We created robust brand platforms for Sciana (health tech) and Dynamoney (finance), and distinctive brand identities for Castlerock (funds management) and Natrio (global logistics).

    US+US closed its doors in early 2025 — with our values intact, and a body of work we’re proud to have made. I learned a lot as a founder, director, boss, colleague, and human being — and made a few mistakes along the way too. The biggest lesson? Clarity. You need as much of it as possible — from being clear on the problem, to being clear on the solution, and the ways and means you plan to get there.

  • I’m a brand strategist who knows how to turn thinking into doing. From Judo Bank to the Great River Road, I’ve helped define offerings, clarify value, and bring strategy to life across channels.

    In 2020, I stepped in as Interim CMO at Judo Bank for nearly a year, supporting the executive team during a pivotal phase in their growth — including the lead-up to IPO. The role offered hands-on exposure to the inner workings of a financial unicorn navigating a fast-changing, regulated landscape.

    I’ve also led destination marketing initiatives like Victoria’s Great River Road, shaping everything from product definition and audience personas to content development and channel strategy.

    Whether defining what’s on offer, how it’s priced and positioned, where it shows up, or how it’s marketed — I bring a practical understanding of how brand and marketing intersect to build awareness, drive engagement and support growth.

  • I was Strategy Director at US+US Brand Agency for nearly six productive years — building brands with clarity, depth and distinction. We delivered sticky strategies, standout identities, creative platforms and compelling value propositions for businesses, brands and destinations. From our foundation client, Judo Bank, to our final client, ORDE Financial, and every brief in between (and there were many), what I’m most proud of is the distinctiveness of each project — nothing borrowed, everything new. Outstanding branding that made sense to the client — and stuck in the real world.

    Before founding US+US, I honed my strategic skills as a Creative Director across the DDB Group of companies — leading advertising, PR, social, experiential, direct and digital campaigns. I was also Bastion Collective’s first National Creative Director, with a remit spanning all business units across the Sydney and Melbourne offices. I authored a new brand platform for Bastion, introduced strategic processes, and developed a creative constitution to bring consistency and ambition to the work. I also planned, launched and led Bastion’s first standalone creative agency — designed to complement and support the broader Collective.

  • Throughout my career as a Creative Director in advertising — across both Australia and the UK — I’ve worked with all kinds of clients across a wide range of categories. These include Telstra, Treasury Wine Estates, City of Melbourne, Open Universities Australia, Apia, Momentum Energy, Ford, Kraft, Unilever, American Express, and Melbourne Writers Festival — among many others.

    I have an innate understanding of how to engage audiences and create emotive messaging — and I know the difference between what captures attention and what simply fills space. I’m a rare breed in that I don’t believe in creativity for creativity’s sake — if an idea is built on the wrong strategy, you’re wasting your money.

    Over the years, I’ve been fortunate to have my work recognised at all of the major international award shows. Highlights include a Grand Prix in Direct at Spikes Asia, multiple Cannes Lions across categories including Film and Media, and seven D&AD Pencils — including two Yellow Pencils for Mobile and Copywriting.

    My work has also received two Pencils at The One Show (New York) and four Pencils at the AWARD Awards in Australia. Additional recognition includes wins and shortlists at the New York Festivals, Campaign BIG Awards (UK), Creative Circle Awards (UK), the Australian Mobile Awards (including a category win), and a Regional Winner title at the Asia Pacific Facebook Awards.

  • There are many, many copywriters (even a few copy writers 🙄), but very few good ones. Copywriting isn’t just writing copy — it’s the art of making people think, feel or do something. It should be intelligent, instinctual, and insight-led.

    I’m a D&AD-awarded copywriter (for copywriting — surprisingly rare), and I’ve found the words to empathise with sufferers of female incontinence, support young men considering the unthinkable, encourage people to eat more spinach, persuade mums to switch nappy brands, and strike the tone for Ballarat’s “Brilliantly Unexpected” brand platform.

    There are too many bland brands, meh marketing statements, and prosaic positionings out there — written quickly, without thought, and devoid of flair. Strategy might be my passion, but my copy-craft is the power I use to bring clarity and a compelling voice and tone to the brands I work with.

Collaborative and constructive, I help organisations and brands grow, adapt, or change direction

01_
Brand Creation

A strong brand begins with clarity — about who you are, what you offer, and why it matters. I can help you build a brand with firm foundations, one that resonates with your audience and communicates your distinctiveness at every touchpoint.

02_
Brand Evolution

Staying relevant means embracing or adapting to change. With strategic rigour and creative flair, I can help you find the right direction for your business, positively shift audience perception, and stand your brand apart from your competitors.

03_
Brand Alignment

The strength of your brand’s alignment comes from how well your team understands and delivers your brand’s promise. When it comes to understanding and articulating your brand's value, I help get your people on the same page.

What can I do for you? That’s the first question I ask my clients. The second is always: Why are you different?

With a background in brand, marketing, advertising and design, I have a unique appreciation of the full brand and marketing spectrum.

No matter the project, I bring intellect, collaboration, proactivity, and just the right amount of pushback. I work lean and efficiently to help clients achieve the outcomes they need – within time and budget – and I understand, more than most, the importance of bringing people along for the journey.

I believe intelligent understanding combined with cut-through clarity, leads to standout solutions. So whether you’re looking to move your brand or business forward, sharpen your CVP, unite your people, or add resonance to your messaging – I’m here for it.

Jim Ritchie Brand and Marketing Strategist

Services

  • Interactive, insight-led sessions designed to align teams, uncover opportunities, and lay the strategic foundation for business and brand development. Tailored to specific challenges or objectives — whether launching, evolving, or repositioning a brand or business.

  • The essential strategic thinking that underpins a brand — clearly articulating purpose, vision, values, personality, and strategic pillars. Provides clarity and consistency to guide brand expression and behaviour.

  • Defines the unique space a brand occupies in the market and in the minds of its audience. Establishes what sets the brand apart, who it serves, and why it matters — informing strategy, marketing and communications.

  • Identifies and describes the people a brand seeks to engage — including customers, stakeholders and influences. Maps interrelationships, needs, behaviours and goals to shape communication that resonates and drives action. What do they think, feel and do currently – and what do we want them to think, feel and do in the future?

  • Outlines the structure, hierarchy and relationships between brands, sub-brands, products or divisions. Provides a framework to manage complexity, support growth, and ensure customer clarity across brand portfolios.

  • A brand’s key persuasive argument — a concise, compelling statement that communicates the value it delivers. Supported by three key pillars:

    Differentiation — The distinct qualities that set the brand apart

    Value — The tangible and measurable benefits delivered to the customer

    Relevancy — The key drivers behind why customers choose the brand

  • Defines what makes an organisation a meaningful and rewarding place to work. A strong EVP attracts, engages and retains the right people by aligning internal culture with external brand. Supported by three pillars:

    Differentiation — The distinct qualities that set the organisation apart

    Value — The tangible and emotional benefits offered to employees

    Relevancy — The key drivers behind why employees choose to stay

  • Born from the CVP or EVP and the brand positioning, messaging is essential for marketing and campaign activity and brings a brand to life. It defines the key statements used to engage an audience across touchpoints, combining rational and emotional elements.

  • Establishes the distinct voice of a brand — not just what it says, but how it says it. Includes voice (the outward expression of brand personality) and tone (how that voice adapts for different audiences and contexts). Provides practical guidelines for consistent, authentic communication across all channels.

  • Strategic, purposeful and engaging writing for all formats — from headlines and websites to campaigns and collateral. Delivers clarity, consistency and persuasion while reflecting the brand’s distinct voice.

  • Defines how a brand goes to market — identifying the most effective channels, tactics and timings to connect with the right audiences. Covers the four key levers of marketing:

    Product — What is being offered

    Price — What it costs and how it’s positioned

    Place — Where and how it’s sold or delivered

    Promotion — How it’s communicated and marketed

    A plan to build awareness, drive engagement and support business goals through well-informed, strategic decision-making.

  • Developing a new name for an existing brand or building a brand from scratch — the name plays a critical role. It must align with the business offering, be distinctive, memorable and ownable, and work across key channels. Considerations include trademark availability, domain and social handle viability, linguistic nuance, and long-term relevance. A strong name lays the foundation for brand recognition and growth.

  • Insight and evaluation to inform effective brand decisions.

    Research — the foundation of effective brand strategy, includes stakeholder interviews, customer research, competitor reviews, and market or category analysis — uncovering the truths, tensions and opportunities that shape strategy.

    Brand Audit — a comprehensive review of a brand’s current state, assessing visual identity, messaging, perception and experience across key channels to identify strengths, gaps and opportunities for improvement.

  • The structural foundation of a digital experience — organising content and navigation to make information easy to find, understand and act on. Designed for usability, clarity and alignment with business objectives.

  • (Brand + Marketing) Senior strategic support when it’s needed most — from rebrands and repositioning to scaling, alignment or change. I offer an experienced, external perspective to help shape decisions, sense-check direction, and provide clarity across brand and marketing.